Current answer
Genesys Cloud experienced a minor incident: Elevated Error Rates - APAC (Sydney). ServiceAlert observed recovery on Oct 12, 2026.
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Incident Lifecycle
Affected Components
Asia Pacific (Sydney)
Incident Timeline
Identified
We have identified an issue impacting AI summaries in the Sydney region. AI summaries may be slow to generate. Mitigation steps are being implemented. Next update 01:00 Eastern or sooner as information becomes available.
Oct 12, 2026 at 4:30 AM UTC
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