Current answer
Genesys Cloud experienced a critical incident: Elevated Error Rates - EMEA (UAE). The provider currently marks this incident Monitoring.
Incident Lifecycle
Affected Components
EMEA (UAE)
Incident Timeline
Monitoring
Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, monitoring systems, message processing, storage operations, and automated workflows, with no estimated time for recovery. This post consolidates the previous announcement due to the volume of updates p...
Jul 16, 2026 at 8:28 PM UTC
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