Current answer
Forge experienced a minor incident: Multiple Autodesk Products. ServiceAlert observed recovery on Oct 23, 2026.
Looking for an update now? Check the current status, or follow Forge for future changes.
Incident Lifecycle
Affected Components
BIM Collaborate
BIM Collaborate (Australia)
BIM Collaborate (Canada)
BIM Collaborate (European Union)
BIM Collaborate (Germany)
BIM Collaborate (India)
BIM Collaborate (Japan)
BIM Collaborate (UK)
BuildingConnected
Content Catalog
Content Catalog (Australia)
Content Catalog (European Union)
Forma - Admin Console
Forma - Admin Console (Australia)
Forma - Admin Console (Canada)
Forma - Admin Console (European Union)
Forma - Admin Console (Germany)
Forma - Admin Console (India)
Forma - Admin Console (Japan)
Forma - Admin Console (UK)
Forma - AutoSpecs
Forma - Cost Management
Forma - Cost Management (Australia)
Forma - Cost Management (Canada)
Forma - Cost Management (European Union)
Forma - Cost Management (Germany)
Forma - Cost Management (India)
Forma - Cost Management (Japan)
Forma - Cost Management (UK)
Forma - Data Connector
Forma - Data Connector (Australia)
Forma - Data Connector (Canada)
Forma - Data Connector (European Union)
Forma - Data Connector (Germany)
Forma - Data Connector (India)
Forma - Data Connector (Japan)
Forma - Data Connector (UK)
Forma - My Home
Forma - My Home (Australia)
Forma - My Home (Canada)
Forma - My Home (European Union)
Forma - My Home (Germany)
Forma - My Home (India)
Forma - My Home (Japan)
Forma - My Home (UK)
Forma - Reports
Forma - Reports (Australia)
Forma - Reports (Canada)
Forma - Reports (European Union)
Forma - Reports (Germany)
Forma - Reports (India)
Forma - Reports (Japan)
Forma - Reports (UK)
Forma - Specifications
Forma - Specifications (Australia)
Forma - Specifications (Canada)
Forma - Specifications (European Union)
Forma - Specifications (Germany)
Forma - Specifications (India)
Forma - Specifications (Japan)
Forma - Specifications (UK)
Forma Build
Forma Build (Australia)
Forma Build (Canada)
Forma Build (European Union)
Forma Build (Germany)
Forma Build (India)
Forma Build (Japan)
Forma Build (UK)
Forma - Insight
Forma - Insight (Australia)
Forma - Insight (Canada)
Forma - Insight (European Union)
Forma - Insight (Germany)
Forma - Insight (India)
Forma - Insight (Japan)
Forma - Insight (UK)
Forma Data Management
Forma Data Management (Australia)
Forma Data Management (Canada)
Forma Data Management (European Union)
Forma Data Management (Germany)
Forma Data Management (India)
Forma Data Management (Japan)
Forma Data Management (UK)
Forma Design Collaboration
Forma Design Collaboration (Australia)
Forma Design Collaboration (Canada)
Forma Design Collaboration (European Union)
Forma Design Collaboration (Germany)
Forma Design Collaboration (India)
Forma Design Collaboration (Japan)
Forma Design Collaboration (UK)
Forma Carbon Insights
Forma Carbon Insights (Australia)
Forma Carbon Insights (Canada)
Forma Carbon Insights (European Union)
Forma Carbon Insights (Germany)
Forma Carbon Insights (India)
Forma Carbon Insights (Japan)
Forma Carbon Insights (UK)
Forma Mobile App
Forma Mobile App (Australia)
Forma Mobile App (Canada)
Forma Mobile App (European Union)
Forma Mobile App (Germany)
Forma Mobile App (India)
Forma Mobile App (Japan)
Forma Mobile App (UK)
Forma Takeoff
Forma Takeoff (Australia)
Forma Takeoff (Canada)
Forma Takeoff (European Union)
Forma Takeoff (Germany)
Forma Takeoff (India)
Forma Takeoff (Japan)
Forma Takeoff (UK)
ProEst
ProEst (Australia)
TradeTapp
Incident Timeline
Identified
We have identified the cause of the issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 23, 2026 at 5:29 AM UTC
Investigating
We are continuing to investigate an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 23, 2026 at 4:29 AM UTC
Investigating
We are investigating an issue where customers are unable to create support cases, access live chat support, or download case-related files while accessing support services for multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 23, 2026 at 4:10 AM UTC
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