F5 Distributed Cloud - Service Degradation - Issue with NGINX One Console - INC-20261001-522

The F5 Distributed Cloud team has successfully resolved the instance management for the NGINX One Console, and Console services and APIs are currently operating normally.

Customer application traffic remained entirely unaffected throughout the incident, and existing NGINX instances continued to serve live traffic without disruption. Management and control plane operations are fully accessible. Our teams are actively monitoring system performance to ensure sustained stability.

We will continue to monitor system performance and provide further updates as they become available. We appreciate your patience and understanding.

The F5 Distributed Cloud team is currently investigating an issue affecting access to the NGINX One Console, with Console APIs currently returning 503 Service Unavailable errors.

Customer application traffic remains entirely unaffected. Existing NGINX instances are fully operational and continue to serve live traffic normally, with no disruption to the data plane or application availability.

The impact is strictly limited to the NGINX One Console. Management and control plane operations—such as configuration changes and monitoring performed through the Console—are temporarily unavailable.

Our teams are actively working to identify the root cause and restore full Console access as quickly as possible. We will share further updates as more information becomes available.

We appreciate your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINX One.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12:28 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.