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eVetPractice (IDEXX)

Neo degraded performance

Minor Impact Monitoring Ongoing July 8, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
A fix has been implemented and performance has recovered. We're continuing to monitor the system.
Jul 8, 2026 at 8:25 PM UTC
Investigating
The Neo team is investigating reports of degraded performance impacting areas such as, but not limited to:

- Sharing patient records
- Displaying diagnostic results

We are working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Jul 8, 2026 at 8:14 PM UTC
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