Vello Form Links
Incident Lifecycle
Incident Timeline
Investigating
We are continuing to investigate this issue.
Jun 30, 2026 at 7:35 PM UTC
Investigating
We have received reports of an issue affecting form links for some pet parents, with the user receiving a "link expired" error. The team is investigating and will provide an update as soon as we have more information.
Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.
Workaround: Workaround: Affected pet parents can connect to Vello via https://mobile.poe.idexx.com/. After creating an account, re-click the form link to access the form.
Jun 30, 2026 at 7:33 PM UTC
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