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eVetPractice (IDEXX)

Neo - 500 Errors When Accessing

Major Impact Monitoring Ongoing May 20, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
We have fixed the issue causing the 500 errors and are continuing to monitor.
May 20, 2026 at 12:42 PM UTC
Investigating
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
May 20, 2026 at 12:10 PM UTC
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