New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
Monitor Features overview Vendor status Uptime & synthetic checks Certificate lifecycle Operate Incident management Live demo
By goal Replace your stack Why ServiceAlert Competitor comparisons Alternatives directory By signal Reliability hub   · Uptime rankings   · SLA compliance Outage map
Services
Check & scan SSL security grader Status checker DNS lookup Response time WHOIS lookup Calculators SLA calculator Downtime calculator Embed Status badges All tools →
Pricing
Guides Help center Uptime monitoring RUM & analytics Teams & shared monitors Developer API reference Status badges Learn Blog Outage reports FAQ Changelog
Dashboard
eVetPractice (IDEXX)

Critical Database Issue Impacting All VMS Apps

Major Impact Monitoring Ongoing April 21, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating Investigating Investigating Identified Identified Identified Identified Identified Identified Identified Monitoring

Incident Timeline

Monitoring
Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
Apr 21, 2026 at 5:08 PM UTC
Identified
The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
Apr 21, 2026 at 4:57 PM UTC
Identified
The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
Apr 21, 2026 at 4:03 PM UTC
Identified
We are continuing to restore access. Next update will be 30 minutes.
Apr 21, 2026 at 3:32 PM UTC
Identified
We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
Apr 21, 2026 at 3:00 PM UTC
Identified
We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
Apr 21, 2026 at 2:14 PM UTC
Identified
The database restore is still in progress. Next update no later than 30 minutes.
Apr 21, 2026 at 1:46 PM UTC
Identified
We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
Apr 21, 2026 at 1:16 PM UTC
Investigating
We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
Apr 21, 2026 at 12:13 PM UTC
Investigating
We are continuing to investigate this issue.
Apr 21, 2026 at 11:34 AM UTC
Investigating
We are still investigating the issue within VMS.
Apr 21, 2026 at 10:11 AM UTC
Investigating
We are continuing to investigate this issue.
Apr 21, 2026 at 8:06 AM UTC
Investigating
We are continuing to investigate this issue.
Apr 21, 2026 at 8:04 AM UTC
Investigating
We are currently investigating this issue.
Apr 21, 2026 at 8:03 AM UTC
Was your business affected by this eVetPractice (IDEXX) outage?
Set up instant alerts for eVetPractice (IDEXX), be the first to know about outages via email, Slack, Teams, or Discord.
Set Up Alerts → View eVetPractice (IDEXX) History

Similar eVetPractice (IDEXX) Incidents

Clinics are unable to DICOM sends images to VMS. Major May 21, 2026 Neo - 500 Errors When Accessing Major May 20, 2026 Web PACS/Image Viewer: Unable to View Images Major May 8, 2026 DVMI - Case Submission and Image loading are erroring out. Major May 4, 2026