Some users unable to load Vello integration settings in ezyVet
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 19, 2026 at 8:25 PM UTC
Identified
Service has been restored for the majority of affected users. The team has identified the root cause and is applying a fix to the remaining instances.
May 19, 2026 at 8:11 PM UTC
Investigating
We are investigating reports that the Vello integration configuration screen is failing to load for a small number of customers within ezyVet.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
Other Vello functionality is unaffected at this time. We will provide an update as soon as we have more information.
May 19, 2026 at 6:34 PM UTC
Was your business affected by this eVetPractice (IDEXX) outage?
Set up instant alerts for eVetPractice (IDEXX), be the first to know about outages via email, Slack, Teams, or Discord.