CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
View the provider incident record →Current answer
Optimizely Service experienced a major incident: CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack). ServiceAlert observed recovery on Sep 20, 2026.
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Incident Lifecycle
Affected Components
Library
Plan
Requests
Analytics
Incident Timeline
Monitoring
A fix has been implemented and we're now monitoring the results.
Sep 20, 2026 at 11:51 AM UTC
Identified
The issue has been identified and a fix is being implemented
Sep 20, 2026 at 11:29 AM UTC
Investigating
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Sep 20, 2026 at 11:24 AM UTC
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