Current answer
Optimizely Service experienced a critical incident: CMP and DAM are inaccessible. ServiceAlert observed recovery on Sep 2, 2026.
Official Optimizely Service status page Current Optimizely Service status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Library
Plan
Requests
Open API
Analytics
Incident Timeline
Monitoring
A fix has been implemented and we're currently monitoring the results. Both products should now be accessible.
Sep 2, 2026 at 6:44 AM UTC
Identified
Our Engineering teams have identified the root cause of the disruption affecting CMP and DAM. A fix is being actively implemented, and restoring full service remains our highest priority. We will provide a further update as soon as service has been restored. We apologize for the continued impact.
Sep 2, 2026 at 5:20 AM UTC
Investigating
The CMP and DAM products are currently experiencing a critical service disruption affecting all users. Our Engineering teams have been engaged and are actively working to restore service with the highest priority. We understand the severity of this impact and sincerely apologize for the disruption to your operations. A further update will be provided as soon as there is a meaningful development to share.
Sep 2, 2026 at 5:00 AM UTC
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