Current answer
Elastic Cloud experienced a major incident: Elastic Support Portal unavailable. ServiceAlert observed recovery on Sep 16, 2026.
Official Elastic Cloud status page Current Elastic Cloud status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Elastic Cloud for future changes.
Incident Lifecycle
Incident Timeline
Monitoring
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
Sep 16, 2026 at 2:49 PM UTC
Investigating
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate.
If you need to contact support in the meantime, please contact support@elastic.co.
If you need to contact support in the meantime, please contact support@elastic.co.
Sep 16, 2026 at 1:17 PM UTC
Was your business affected by this Elastic Cloud outage?
Follow Elastic Cloud and route available status alerts to email or a team channel.