Current answer
Elastic Cloud experienced a major incident: Elastic Support Portal is unavailable. ServiceAlert observed recovery on Oct 23, 2026.
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Incident Lifecycle
Incident Timeline
Identified
We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.
Oct 23, 2026 at 4:59 AM UTC
Investigating
We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.
Oct 23, 2026 at 4:04 AM UTC
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