Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing
Incident Lifecycle
Incident Timeline
Investigating
The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
May 21, 2026 at 10:32 PM UTC
Investigating
A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
May 21, 2026 at 5:12 PM UTC
Investigating
We are continuing to investigate this issue.
May 21, 2026 at 12:28 PM UTC
Investigating
We are continuing to investigate this issue.
May 19, 2026 at 10:44 PM UTC
Investigating
We are continuing to investigate this issue.
May 19, 2026 at 5:31 PM UTC
Investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 2026 at 6:48 PM UTC
Investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 2026 at 5:37 PM UTC
Was your business affected by this DrFirst outage?
Set up instant alerts for DrFirst, be the first to know about outages via email, Slack, Teams, or Discord.