Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Incident Lifecycle
Incident Timeline
Monitoring
We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.
May 13, 2026 at 5:16 PM UTC
Investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 13, 2026 at 4:52 PM UTC
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