Degraded Performance – US Live Messaging / Chat
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 8, 2026 at 9:20 AM UTC
Investigating
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
May 8, 2026 at 1:55 AM UTC
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