Partial Outage of Email notifications

We identified the issue with Email notifications and applied a fix to resolve it. We are monitoring the situation to ensure it remains stable and to detect any additional issues.

In the last few days, some recipients may have not received email notifications from DRACOON. Mostly affected are organizations whose incoming mail runs through certain corporate mail security gateways that include specific DNS checks before accepting incoming mails.
The root cause was most likely a third-party DNS issue affecting our notification sender domain.

Notifications should be delivered normally again. We are monitoring delivery closely and will post an update once the issue is fully resolved. Notifications that were not delivered during this period will not be resent automatically.

We apologize for any inconvenience this may have caused and appreciate your patience.

Our team is still actively working to resolve the issue with Email notifications.
Some customers whose organizations use certain mail server configurations may currently not receive email notifications from DRACOON; we are working with our email delivery partner to resolve this as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide more information and updates as soon as they become available.

We are currently investigating an issue with our Email notifications. Our team is working to gather more information and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as soon as we have them.