Login failures and Latency Issues with Sending and Signing Envelopes
Incident Lifecycle
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Apr 17, 2026 at 3:57 PM UTC
Monitoring
Internal testing is showing the implemented fix has resolved the impact, we are continuing to monitor to ensure the issue is fully mitigated.
Apr 17, 2026 at 3:12 PM UTC
Identified
Our engineering teams have identified the root cause of this issue and are in the process of deploying a fix.
Apr 17, 2026 at 2:53 PM UTC
Investigating
We are currently investigating a spike in latency for send and sign services which may affect a subset of customers. We have engaged our engineering teams and are actively triaging this issue.
Apr 17, 2026 at 2:47 PM UTC
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