Some users might experience latency when attempting to convert non-PDF documents (Incident-4750)
Incident Lifecycle
Incident Timeline
Monitoring
We continue to monitor for stability while we investigate possible secondary factors.
Apr 23, 2026 at 10:34 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Apr 23, 2026 at 9:23 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Apr 23, 2026 at 8:02 PM UTC
Monitoring
We continue to monitor the environment to ensure stability.
Apr 23, 2026 at 7:18 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 2026 at 5:31 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 23, 2026 at 5:07 PM UTC
Investigating
We are currently investigating this issue.
Apr 23, 2026 at 4:28 PM UTC
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