User Membership Group Update Delays (Incident 4672)

Minor Impact Monitoring Ongoing April 9, 2026

Incident Lifecycle

Identified Identified Identified Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Apr 9, 2026 at 9:01 PM UTC
Identified
We are implementing a change to resolve the AU delay.
Apr 9, 2026 at 8:39 PM UTC
Identified
NA1 is now back to normal operational expectations. We are working to resolve the issue in AU now.
Apr 9, 2026 at 7:56 PM UTC
Identified
Changes to user membership groups is significantly delayed. We are making changes to reduce or remove the delay.
Apr 9, 2026 at 7:40 PM UTC
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