CLM & Salesforce Integration Customers may be having difficulties accessing EU sites (Incident 4517)
Incident Lifecycle
Incident Timeline
Monitoring
We continue to monitor the environment to ensure stability.
Any company logos that were missing or outdated have been updated.
Any company logos that were missing or outdated have been updated.
Mar 17, 2026 at 7:40 PM UTC
Monitoring
We continue to monitor the environment to ensure stability. Updates will be posted less often during monitoring unless a significant issue develops.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
Mar 17, 2026 at 4:36 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
Customers may notice some visual issues, such as custom logos not appearing. Services are functional.
Mar 17, 2026 at 12:51 AM UTC
Identified
The failover steps for EU21 are nearing completion. A subset of customers have been enabled and we are monitoring carefully.
Mar 16, 2026 at 10:03 PM UTC
Identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
Mar 16, 2026 at 7:25 PM UTC
Identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
Mar 16, 2026 at 5:19 PM UTC
Identified
We are still continuing to work through the failover steps for EU21, extensive testing is underway as part of the validation process.
Mar 16, 2026 at 3:15 PM UTC
Identified
We are still continuing to work through the failover steps for EU21.
Mar 16, 2026 at 12:49 PM UTC
Identified
We are still continuing to work through the failover steps for EU21, additional engineering resources have been engaged. EU11 is now full recovered.
Mar 16, 2026 at 11:12 AM UTC
Identified
We are still continuing to work through the failover steps for EU21. EU11 is now showing signs of recovery and we are continuing to monitor the health of the site to ensure stability.
Mar 16, 2026 at 11:03 AM UTC
Identified
We are still continuing to work through the failover steps for EU21. Eu11 Remains in a degraded state, additional engineering teams haven been engaged and triage is continuing.
Mar 16, 2026 at 10:46 AM UTC
Identified
We are still continuing to work through the failover steps for EU21. Engineering teams are still triaging issues on EU11.
Mar 16, 2026 at 9:32 AM UTC
Identified
We are continuing to work through the failover steps for EU21. We have identified the issue with EU11 and are now working to implement a fix to restore service.
Mar 16, 2026 at 8:58 AM UTC
Identified
We are continuing to work through the failover steps for EU21. We are now seeing additional impact to our EU11 site and have engaged further engineering resources to triage.
Mar 16, 2026 at 8:27 AM UTC
Identified
We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.
Mar 16, 2026 at 6:59 AM UTC
Identified
We are continuing to work through the failover steps for EU21. Meanwhile, we have implemented a fix and are seeing improved stability on our EU11 environment.
Mar 16, 2026 at 4:49 AM UTC
Identified
We have identified an intermittent degradation in our EU11 environment and are working on fixing it.
Mar 16, 2026 at 3:31 AM UTC
Identified
We are continuing to work through failover steps.
Mar 16, 2026 at 2:47 AM UTC
Identified
We are continuing to work through failover steps.
Mar 16, 2026 at 12:51 AM UTC
Identified
We have identified that the recovery of EU21 will require the failover of our compute systems. This is a complex operation and will take some time. We will provide updates every 2 hours as recovery progresses.
Mar 15, 2026 at 11:25 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 15, 2026 at 10:31 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 15, 2026 at 8:00 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 15, 2026 at 5:17 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 15, 2026 at 11:40 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 15, 2026 at 8:30 AM UTC
Monitoring
We are continuing to monitor for any further issues.
Mar 15, 2026 at 4:23 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Mar 14, 2026 at 11:41 PM UTC
Identified
We are continuing to remediate impact to EU21 customers.
Mar 14, 2026 at 11:11 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 10:09 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 8:24 PM UTC
Identified
We are continuing to remediate impact to EU11 and EU21 customers.
Mar 14, 2026 at 6:27 PM UTC
Identified
We are continuing to work on a fix for EU21 customers. EU21 customers may observe issues accessing the site. EU11 customers may see intermittent issues generating documents.
Mar 14, 2026 at 4:58 PM UTC
Monitoring
A fix has been implemented for US sites as of approximately 09:00 UTC.
Mar 14, 2026 at 4:54 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 3:59 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 2:44 PM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 9:19 AM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 9:17 AM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 6:07 AM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 14, 2026 at 3:11 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 14, 2026 at 2:42 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 14, 2026 at 2:27 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 14, 2026 at 2:08 AM UTC
Investigating
We are currently investigating this issue.
Mar 14, 2026 at 2:07 AM UTC
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