Inbound Voice Calls Not Alerting Agents
Incident Lifecycle
Incident Timeline
Monitoring
We have identified the cause and applied a configuration fix to all affected customers. Inbound call alerting is now restored. We are monitoring to confirm full resolution.
May 7, 2026 at 9:56 AM UTC
Investigating
A subset of customers on Deskpro Cloud are experiencing issues with inbound calls not alerting agents. We are currently investigating this issue.
May 7, 2026 at 9:13 AM UTC
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