Some customers may experience delays in message sending
View the provider incident record →Current answer
Customer.io experienced a minor incident: Some customers may experience delays in message sending. ServiceAlert observed recovery on Sep 19, 2026.
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Incident Lifecycle
Affected Components
Message Sending
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 19, 2026 at 11:10 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 19, 2026 at 10:52 PM UTC
Investigating
We are currently investigating this issue.
Sep 19, 2026 at 10:50 PM UTC
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