Current answer
ConnectWise experienced a minor incident: x360Cloud Backup Performance Degradation. The last provider record was marked Monitoring; its current state cannot be verified.
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Incident Lifecycle
Affected Components
x360Cloud
Incident Timeline
Monitoring
We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process.
Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected.
Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance.
What is impacted:
- Backup processing and status reporting for Microsoft 365 and Google Workspace workloads
- Some backups may remain in an "In Progress" state for upcoming 48 hours
What is not impacted:
- x360Cloud web application accessibility
- Data restore functionality, including restores of Archive Mailbox data
- Previously protected backup data
We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.
Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected.
Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance.
What is impacted:
- Backup processing and status reporting for Microsoft 365 and Google Workspace workloads
- Some backups may remain in an "In Progress" state for upcoming 48 hours
What is not impacted:
- x360Cloud web application accessibility
- Data restore functionality, including restores of Archive Mailbox data
- Previously protected backup data
We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.
Sep 24, 2026 at 4:03 PM UTC
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