Support Case Submissions Currently Unavailable in Axcient Portal
View the provider incident record →Current answer
ConnectWise experienced a minor incident: Support Case Submissions Currently Unavailable in Axcient Portal. The provider currently marks this incident Investigating.
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Incident Lifecycle
Affected Components
x360Cloud
x360Portal
x360Recover
x360Sync
Incident Timeline
Investigating
The backend performance issue affecting support case submissions in the Axcient portal has been fully resolved. Partners can now submit new product support cases through the portal without interruption. Support response times have returned to normal, and all services are operating as expected.
Mar 3, 2026 at 8:54 AM UTC
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