Users are reporting problems downloading photos on the Web app
View the provider incident record →Current answer
CompanyCam experienced a major incident: Users are reporting problems downloading photos on the Web app. ServiceAlert observed recovery on Aug 25, 2026.
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Incident Lifecycle
Affected Components
Web App
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Aug 25, 2026 at 9:18 PM UTC
Identified
We are continuing to work on a fix for this issue.
Aug 25, 2026 at 9:05 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Aug 25, 2026 at 8:39 PM UTC
Investigating
We are currently investigating this issue.
Aug 25, 2026 at 8:22 PM UTC
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