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CM.com

Degraded performance Voice APIs and downstream services

Minor Impact Monitoring Ongoing June 27, 2026

Incident Lifecycle

Investigating Investigating Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Jun 27, 2026 at 11:18 AM UTC
Investigating
Our Voice and Network Engineers are continuing to investigate this issue.
Jun 27, 2026 at 10:26 AM UTC
Investigating
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)

Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Jun 27, 2026 at 9:49 AM UTC
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