Current answer
CloudSigma experienced a major incident: [ALL] Chat & Ticketing System Unavailable. The last provider record was marked Investigating; its current state cannot be verified.
Looking for an update now? Check the current status, or follow CloudSigma for future changes.
Incident Lifecycle
Affected Components
Zürich Cloud
Geneva Cloud
Frankfurt Cloud
Dusseldorf Cloud
Dublin Cloud
Washington DC Cloud
Monterrey Cloud
Perth Cloud
Riyadh Cloud
Tokyo Cloud
Manila Cloud
Manila 2 Cloud
Clark Cloud
Johor Bahru Cloud
Cairo cloud
Incident Timeline
Investigating
CloudSigma would like to inform you that the chat system is available again. Work on the ticketing system is still ongoing, as tickets can't be opened from the WebApp.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
Oct 18, 2026 at 1:03 PM UTC
Investigating
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Oct 18, 2026 at 11:47 AM UTC
Investigating
CloudSigma would like to inform you that the chat system is available again. Work on the ticketing system is still ongoing, as tickets can't be opened from the WebApp.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
Oct 15, 2026 at 8:01 PM UTC
Investigating
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Oct 15, 2026 at 3:34 PM UTC
Investigating
CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
Sep 30, 2026 at 6:38 AM UTC
Investigating
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Sep 28, 2026 at 7:11 AM UTC
Was your business affected by this CloudSigma outage?
Follow CloudSigma and route available status alerts to email or a team channel.