INC221142 - Client Centre and Central1.com Instability
Incident Lifecycle
Incident Timeline
Monitoring
Central 1 has observed stable operation of both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ since yesterday afternoon. At this time, services continue to operate normally.
While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.
...
While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.
...
May 6, 2026 at 9:26 PM UTC
Monitoring
Central 1 has observed improved stability with both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ over the past several hours. While services are currently operating normally, we continue to actively monitor the environment closely to ensure ongoing stability.
In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide custom...
In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide custom...
May 5, 2026 at 11:59 PM UTC
Monitoring
Client Centre (https://clients.central1.com/) continues to be unavailable.
Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.
Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.cen...
Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.
Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.cen...
May 5, 2026 at 6:03 PM UTC
Monitoring
The Client Centre website (https://clients.central1.com) continues to experience instability.
Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If...
Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If...
May 5, 2026 at 4:13 PM UTC
Monitoring
The Client Center website is currently unavailable. Please use the URLs presented on the “Sorry Page” to access applications and services.
Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide our next update by 9:00...
Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide our next update by 9:00...
May 5, 2026 at 3:04 PM UTC
Monitoring
At this time, all Central 1 monitoring indicators for our Single Sign-On service and Client Centre content pages are green. We will continue to closely monitor these services throughout the morning before closing out communications.
If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 2026 at 12:53 PM UTC
Monitoring
Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts.
The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the C...
The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the C...
May 4, 2026 at 10:04 PM UTC
Monitoring
Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today.
If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.
If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.
An earlier issue prevented some ...
If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.
If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.
An earlier issue prevented some ...
May 4, 2026 at 8:58 PM UTC
Monitoring
We are continuing to assess the intermittent access issues being reported by some of our clients across our applications.
We will provide another update within the next hour.
We will provide another update within the next hour.
May 4, 2026 at 8:02 PM UTC
Monitoring
Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational.
We will provide an update by 12:30 pm PT (3:30 pm ET).
We will provide an update by 12:30 pm PT (3:30 pm ET).
May 4, 2026 at 6:33 PM UTC
Monitoring
The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre.
We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.
We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.
May 4, 2026 at 5:35 PM UTC
Investigating
Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre.
We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).
Central 1 - Support@central1.com – 1.888.889.7878, press 1
We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 4, 2026 at 4:57 PM UTC
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