Resolved - INC220447 - Issue Impacting Wires

Fiserv has provided an update to Central 1 that they have resolved their technical issues within their Azure environment. Central 1 and Fiserv will complete additional validation steps to ensure system stability prior to Wires business hours resuming tomorrow morning at 5 a.m. PT (8 a.m. ET) wires opening prior to confirming the incident is resolved.

We will provide another update tomorrow by 5:30 a.m. PT (8:30 a.m. ET).

Central 1 has been able to manually process incoming and outgoing wires up to 3 p.m. PT (6 p.m. ET) wires close time (SWIFT gateway closed).

Fiserv continues to triage their critical incident and have Central 1 teams engaged to ensure we can establish connectivity with their system.

Central 1 and Fiserv will work to ensure there is system stability for tomorrow mornings 5 a.m. PT (8 a.m. ET) wires opening.

We will provide an update tomorrow at 5:30 a.m. PT (8:30 a.m. ET).

Central 1 – ...

Fiserv has raised a critical incident and have their team engaged reviewing a core issue within their infrastructure causing impacts to our wires system.

As a workaround, Central 1 is currently manually releasing incoming and outgoing wires. The work around will prevent any further delays in wires processing while Fiserv continue to triage their incident.

We will provide an update within 1 hour or sooner as more information becomes available.


Central 1 – Support@central1.com - 1.888....

We are currently investigating an issue impacting Wires.

At approximately 1:25 p.m. PT (4:25 p.m. ET), we observed incoming and outgoing wires not moving in our system. At this time, we are working to validate scope.

We will provide an update within 30 minutes or sooner as more information becomes available.

Central 1 – Support@central1.com - 1.888.889.7878, press 1