INC220098 : International Transfer Service Interruption

Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247)
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).

DigitalBanking_Support@central1.com - 1.888.889.7878

Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.

We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.

We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.

We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.

Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2