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Canva

Some users might experience errors when trying to access designs

Major Impact Identified Ongoing May 7, 2026

Incident Lifecycle

Investigating Identified

Incident Timeline

Identified
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work.
We have identified the issue and are working on a fix.
May 7, 2026 at 3:54 AM UTC
Investigating
Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work.
We are currently investigating the issue.
May 7, 2026 at 3:29 AM UTC
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