Current answer
Brivo experienced a minor incident: Identified issue with BMK Mobile Application. ServiceAlert observed recovery on Nov 14, 2026.
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Incident Lifecycle
Affected Components
Brivo Mobile Key
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Nov 13, 2026 at 2:13 PM UTC
Identified
Issue has been identified and a hotfix is ongoing
Nov 13, 2026 at 2:07 PM UTC
Investigating
We are currently working on resolving issues with BMK mobile application. Users may experience issues when linking accounts with phone numbers or redeeming BMK passes on Android phones in the EU zone
Nov 13, 2026 at 2:06 PM UTC
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