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Braze

Agent Console auto model errors

Minor Impact Monitoring Ongoing May 7, 2026

Incident Lifecycle

Identified Monitoring

Incident Timeline

Monitoring
Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.
May 7, 2026 at 4:53 PM UTC
Identified
We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.
May 7, 2026 at 4:38 PM UTC
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