US05 Processing Latency
Incident Lifecycle
Incident Timeline
Monitoring
We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region.
At this point, latency and error rates have returned to normal levels for all services.
Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.
At this point, latency and error rates have returned to normal levels for all services.
Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.
May 8, 2026 at 5:32 AM UTC
Identified
We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS.
Please see https://health.aws.amazon.com/health/status for more details.
Please see https://health.aws.amazon.com/health/status for more details.
May 8, 2026 at 5:04 AM UTC
Identified
Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS).
We are working on a fix.
Please see https://health.aws.amazon.com/health/status for more details.
We are working on a fix.
Please see https://health.aws.amazon.com/health/status for more details.
May 8, 2026 at 4:35 AM UTC
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