Current answer
Bland AI experienced a critical incident: LLM outage - Widespread agent silence. ServiceAlert observed recovery on Oct 14, 2026.
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Incident Lifecycle
Incident Timeline
Monitoring
Replicas are scaled up in the healthy cluster, monitoring system health and errors now
Oct 14, 2026 at 11:01 PM UTC
Identified
LLM workload is scaling up in a healthy cluster, expecting 10 minutes until resolution.
Oct 14, 2026 at 10:45 PM UTC
Identified
An upstream outage with our inference infrastructure provider has taken down our primary dialogue LLM cluster, resulting in agent silence. We have blocked further outbound dispatch and are queueing calls. We are moving workloads over to restore functionality.
Oct 14, 2026 at 10:24 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 14, 2026 at 10:16 PM UTC
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