Blackboard Issue with Document Links
Incident Lifecycle
Incident Timeline
Monitoring
We are aware that some of the broken links were not resolved last week after deploying the fix. We are currently investigating the impact in order to determine next steps.
Mar 23, 2026 at 3:52 PM UTC
Monitoring
The broken links fix will be deployed with the Thursday, March 19, 4000.10.0 maintenance release. While this is expected to resolve the majority of broken links there is one unique scenario that cannot be corrected. When an embedded file has the same filename and extension as another embedded file in the same document, we are unable to determine which backup file it originally corresponded to, and therefore the link cannot be corrected. After the release, organizations will be provided with a...
Mar 18, 2026 at 4:15 PM UTC
Monitoring
A fix has been implemented for this issue and it will be deployed with the Blackboard SaaS 4000.10 maintenance release to production this week on March 19th.
Mar 16, 2026 at 3:09 PM UTC
Identified
The fix is in the final testing phase. We will provide timing for deployment of the fix early next week.
Mar 6, 2026 at 10:07 PM UTC
Identified
Testing of the fixes for the broken links is underway. To ensure a successful fix, we have decided to conduct additional rounds of testing, therefore the broken link fix will not be included in this week’s Production release. We will confirm and share a new timeline for release in the next few days. Thank you for your continued patience.
Mar 3, 2026 at 11:00 PM UTC
Identified
Contingent on successful testing, the fix to restore the broken file references is expected to be released with the 4000.10 release to Production environments scheduled for Thursday, March 5th.
Feb 27, 2026 at 1:03 AM UTC
Investigating
Development of the solution to resolve this issue is still underway and preliminary testing has started. We are tentatively targeting a release of the fix by the end of next week. Additional updates will be provided next week.
Feb 20, 2026 at 6:22 PM UTC
Investigating
The team is currently working on the solution for this issue and hope to have an estimate of the timeline for delivery of the fixes by the end of this week.
Feb 19, 2026 at 1:59 PM UTC
Investigating
We are continuing to work through identifying the full set of impacted courses and content items and determining next steps for restoration. Another update will be provided early next week.
Feb 13, 2026 at 9:42 PM UTC
Investigating
The team continues to make progress on identifying the full set of impacted courses and content items. Once complete we will be able to begin restoration. A timeline for affected file restorations will be shared once it's available.
Feb 12, 2026 at 9:58 PM UTC
Investigating
We have confirmed the root cause related to the recent 4000.8 release and have already implemented a fix to prevent any new link corruption from occurring. Our current focus is remediation of impacted content. The team is taking a structured recovery approach that includes:
- Preserving all relevant system data to ensure no additional information is lost during cleanup
- Identifying the specific courses and content items affected
- Creating secure backups of impacted content records
- Compa...
- Preserving all relevant system data to ensure no additional information is lost during cleanup
- Identifying the specific courses and content items affected
- Creating secure backups of impacted content records
- Compa...
Feb 11, 2026 at 9:48 PM UTC
Investigating
The team understands the issue and problems caused. They are investigating the path forward to provide a fix to clean up any corrupted links. Additional information will be provided as it becomes available.
Feb 10, 2026 at 10:16 PM UTC
Investigating
With the release of Blackboard SaaS 4000.8 to production last week, there was a change that inadvertently may have caused some links to become corrupted. In a specific scenario where a document included PDF attachments from more than one course, an attachment from a different course may no longer be referenced correctly. In some cases, the document may display an incorrect PDF or an attachment may not open as expected. Note: This can happen with any file types that are cross-referenced too (...
Feb 10, 2026 at 5:05 PM UTC
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