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Unable to re-image kiosk client

Minor Impact Resolved Duration: 107d 8h 18m May 4, 2026

Incident Lifecycle

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Incident Timeline

Identified
The kiosk client imaging process is still being affected by Ubuntu service degradation. As the situation is unpredictable with times where services are up and down, we are unable to confirm a restoration to normal service with kiosk client imaging.

Currently, you can attempt to complete the kiosk client imaging process, but it may fail due to down services. If this is the case, please wait and try again at a later time. We are very sorry for the inconvenience this causes for your operation...
May 5, 2026 at 10:13 PM UTC
Identified
Our kiosk client imaging process is currently being affected by a widespread outage from Ubuntu, due to a cyberattack that began Thursday, April 30th at approximately 12pm CDT. Since that time, our kiosk client imaging process has been unable to complete successfully in a reliable manner.
At this time, we ask for you to please pause kiosk client imaging until further notice. We are continuing to monitor the situation and will update with more information as services are made available once a...
May 4, 2026 at 5:51 PM UTC
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