Email messaging intermittent failures (email verification problems)
Incident Lifecycle
Affected Components
DEN - Portal API
PHL - Portal API
LAX - Portal API
Incident Timeline
Monitoring
We have implemented a fix for email sending issues and are monitoring to ensure stability of our services. We will update in one hour (at 6:30 CDT) to confirm stability of email sending.
Aug 20, 2026 at 10:29 PM UTC
Investigating
We are continuing to investigate this issue. At this time, it appears that this issue is occurring on an intermittent basis, but will cause problem for new users signing up or renewing a pass.
As a result, we recommend program operators to review their email verification settings to determine if email verification should be turned off temporarily while this issue persists.
As a result, we recommend program operators to review their email verification settings to determine if email verification should be turned off temporarily while this issue persists.
Aug 20, 2026 at 9:26 PM UTC
Investigating
We are currently investigating an issue where users are not receiving email verification messages. We apologize for the inconvenience and will continue to update as troubleshooting continues.
Aug 20, 2026 at 8:43 PM UTC
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