Bazaarvoice Incident: Conversations Degradation

Monitoring

Bazaarvoice is currently monitoring our Conversations infrastructure to ensure there is no further impact on service stability. You can expect our next scheduled update at the time noted below; however, we will reach out sooner if there are any significant developments.

NEXT UPDATE:
April 1st, 2026, 10 AM CST

[1389]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, O...

Apr 1, 2026 at 3:54 AM UTC

Monitoring

We are continuing to monitor for any further issues.

Apr 1, 2026 at 3:49 AM UTC

Monitoring

Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 31th, 2026, 10 PM CST

Mar 31, 2026 at 5:55 PM UTC

Monitoring

Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 31th, 2026, 1 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08...

Mar 31, 2026 at 12:02 PM UTC

Monitoring

Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available.

NEXT UPDATE:
March 31th, 2026, 7 AM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08...

Mar 31, 2026 at 6:36 AM UTC

Monitoring

Bazaarvoice has made significant progress in addressing the service degradation within the Conversations platform. We are pleased to confirm that both EU and US-based clients are no longer affected. Our team is now in a period of active monitoring to ensure stability, and we remain fully committed to restoring normal service for any remaining users as quickly as possible.

NEXT UPDATE:
March 31st, 2026, 7:00 AM CST

If you have any questions, please contact Bazaarvoice Support via any ...

Mar 31, 2026 at 1:52 AM UTC

Identified

Bazaarvoice is making steady progress in resolving the service degradation within the Conversations platform. We are pleased to confirm that EU clients are no longer affected. While some US-based clients may still experience issues, performance is beginning to stabilize. We remain fully committed to restoring normal service for all remaining users as quickly as possible.

NEXT UPDATE:
March 30th, 2026, 10:30 PM CST

If you have any questions, please contact Bazaarvoice Support via any ...

Mar 31, 2026 at 1:10 AM UTC

Identified

To help stabilize, Bazaarvoice is temporarily disabling syndication for US clients. Some clients may still see cached syndicated content displaying but new syndicated content will not appear. Other clients may see all syndicated content temporarily missing from display.

NEXT UPDATE:
March 30th, 2026, 7.00 PM CST

Mar 30, 2026 at 8:58 PM UTC

Identified

Bazaarvoice is continuing to remediate the degradation of service for Conversations. Clients on EU are no longer impacted. US clients are still impacted but should be seeing some improvement. Bazaarvoice will continue to work towards full restoration of service for all clients.

NEXT UPDATE:
March 30th, 2026, 4.30 PM CST

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option...

Mar 30, 2026 at 7:49 PM UTC

Identified

Bazaarvoice is currently experiencing a degradation of service affecting Conversations display (Rating Summary, Review Display, etc.) and the Conversations API service. Clients using BV-hosted display may see slow load times or failure to load. Clients using the API may experience timeouts and errors.

Bazaarvoice has identified the root cause of the issue and is working to resolve it. Infrastructure is also being refreshed and scaled up to compensate in the meantime.

NEXT UPDATE:
Ma...

Mar 30, 2026 at 5:32 PM UTC

Conversations Degradation

Incident Lifecycle

Incident Timeline

Conversations Degradation

Incident Lifecycle

Incident Timeline

Similar Bazaarvoice Incidents