Aurora Endpoint Console - Subset of fields experiencing a parsing error
View the provider incident record →Current answer
Arctic Wolf experienced a minor incident: Aurora Endpoint Console - Subset of fields experiencing a parsing error. ServiceAlert observed recovery on Aug 28, 2026.
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Incident Lifecycle
Affected Components
Aurora Endpoint
Aurora Endpoint
Aurora Endpoint
Aurora Endpoint
Incident Timeline
Monitoring
Implementation of fix in co-ordination with our upstream Vendor has completed preventing additional data corruption.
We have begun restoring corrupted data to resolve display issue
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/28/26 15:00 UTC
We have begun restoring corrupted data to resolve display issue
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/28/26 15:00 UTC
Aug 27, 2026 at 7:58 PM UTC
Monitoring
Implementation of fix in co-ordination with our upstream Vendor continues.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/27/26 22:00 UTC
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/27/26 22:00 UTC
Aug 27, 2026 at 5:51 PM UTC
Monitoring
We have identified a fix and is currently being implemented in co-ordination with our upstream Vendor to restore Aurora Endpoint Console.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/27/26 18:00 UTC
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/27/26 18:00 UTC
Aug 27, 2026 at 2:00 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Our team is currently working with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/27/26 16:00 UTC
Our team is currently working with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/27/26 16:00 UTC
Aug 26, 2026 at 8:54 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Our team is currently working with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 22:00 UTC
Our team is currently working with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 22:00 UTC
Aug 26, 2026 at 6:58 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Our team continues to escalate the issue with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 20:00 UTC
Our team continues to escalate the issue with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 20:00 UTC
Aug 26, 2026 at 3:39 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Our team continues to escalate the issue with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 16:00 UTC
Our team continues to escalate the issue with our upstream Vendor.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 16:00 UTC
Aug 26, 2026 at 12:04 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Our team has identified the error and is working with the upstream Vendor to investigate.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 12:00 UTC
Our team has identified the error and is working with the upstream Vendor to investigate.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/26/26 12:00 UTC
Aug 25, 2026 at 7:34 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Our team has identified the error and has engaged upstream Vendor to investigate.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/25/26 20:00 UTC
Our team has identified the error and has engaged upstream Vendor to investigate.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/25/26 20:00 UTC
Aug 25, 2026 at 4:23 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Our team has identified the error and working towards a resolution
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/25/26 17:00 UTC
Our team has identified the error and working towards a resolution
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/25/26 17:00 UTC
Aug 24, 2026 at 7:53 PM UTC
Identified
We are continuing to investigate the issue which is affecting Aurora Endpoint Console.
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/24/26 20:00 UTC
Users may continue to experience some fields returning corrupted data, appearing as simplified Chinese characters.
Next Update: 08/24/26 20:00 UTC
Aug 24, 2026 at 5:55 PM UTC
Identified
We are aware of an issue affecting Aurora Endpoint Console.
Users may experience some fields returning corrupted data.
Endpoints remain protected as this graphical issue does not impact Protect/Focus functionality
Our team has identified the error and are implementing a resolution.
Next Update: 08/24/26 18:00 UTC
Users may experience some fields returning corrupted data.
Endpoints remain protected as this graphical issue does not impact Protect/Focus functionality
Our team has identified the error and are implementing a resolution.
Next Update: 08/24/26 18:00 UTC
Aug 24, 2026 at 3:47 PM UTC
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