Listening Search Creation, Updates, and Sync on Keyword Searches
View the provider incident record →Current answer
Agorapulse experienced a minor incident: Listening Search Creation, Updates, and Sync on Keyword Searches. ServiceAlert observed recovery on Sep 16, 2026.
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Incident Lifecycle
Affected Components
Conversations data processing (Inbox & Listening)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 16, 2026 at 5:37 PM UTC
Identified
We are currently experiencing an issue affecting Agorapulse Listening. Users are unable to create new keyword searches or update existing keyword searches across Facebook, Instagram, YouTube, Reddit, and Web sources. Ingestion of new listening data is paused on these sources.
Our engineering team is actively investigating the underlying cause.
Our engineering team is actively investigating the underlying cause.
Sep 16, 2026 at 3:51 PM UTC
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