Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update
View the provider incident record →Current answer
Acuity Scheduling experienced a major incident: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update. ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
Affected Components
Acuity Scheduling
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Sep 21, 2026 at 7:25 PM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 20, 2026 at 4:53 PM UTC
Identified
The root issue has been identified that this is affecting users who are currently on iOS 27 and integrated with Square.
Recommendation is still to avoid iOS 27 until a fix can be deployed.
Android users remain unaffected.
Recommendation is still to avoid iOS 27 until a fix can be deployed.
Android users remain unaffected.
Sep 19, 2026 at 4:50 PM UTC
Investigating
We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
Sep 18, 2026 at 8:45 PM UTC
Investigating
Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
Sep 18, 2026 at 8:34 PM UTC
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