Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue affecting audit log visibility in the admin portal. The underlying cause has been addressed and audit logs are now visible and accessible across all affected clouds.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue preventing a subset of administrators from logging into the Zscaler Admin Console. The issue was caused by a routing defect introduced in a recent build upgrade that caused IDP-based authentication requests to be misrouted to an incorrect region, resulting in a tenant lookup failure and 401 unauthorized error. The build has been successfully rolled back to the previous stable version, and admin console login has been confirmed restored.
Mexico City II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler can confirm that the issue has been resolved without any intervention. Preliminary findings indicate that the issue was observed within the network provider’s infrastructure, and our monitoring has confirmed that the network is stable.
Risk360 Data Update and Risk Score Accuracy Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zscalerrisk.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue causing interrupted ZPA-related data updates in Risk360. Affected connectors have been successfully reactivated and data updates have resumed across impacted accounts. A code-level fix addressing the underlying cause has been deployed to production. Risk360 data and risk scores are confirmed accurate and the issue is resolved.
Network Connectivity Degradation — Mexico City I and Mexico City II Data Centers - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the routing adjustments applied by Zscaler, service has been restored at the Mexico City I and Mexico City II data centers, and monitoring has confirmed continued stability. The incident is resolved. The routing adjustments remain in place while the third-party provider completes permanent repairs to the affected connectivity.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved an issue where a subset of customers across ZSNet and ZSCloud may have experienced disruption in Cloud NSS firewall log delivery to their configured SIEMs. The issue has been fully resolved and services are confirmed stable.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
A fix has been verified and is planned for release in an upcoming production update, with more details to be shared as they become available.
Legacy Incident Archive
453 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Reminder Notification for Upcoming New DCs and Expansions - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com, zpatwo.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Dear Customer, In accordance with the Zscaler Service Continuity Policy and as previously announced via email notification and Trust on March 3, 2026, we would like to remind you of the upcoming New DCs and expansions at the locations listed below. These would be available anytime on or after May 2, 2026Please update your firewall policy rules and any upstream access lists to allow the new IP address ranges to avoid any service disruption.RegionLocationCIDRNotesAmeric...
Zscaler detected an issue where the existing access token that was generated before April 11 can not be used to deploy Zscaler Client Connector. As a workaround customers can create a new access token while the Zscaler team investigates and fixes the issue. Affected Services: Zscaler Client Connector for VDIWorkaround: - Generate a new access token from the Cloud and Branch Connector portal (Administration > VDI Templates) and use the new token for any new deployments- For non-pe...
Urgent Scheduled Maintenance - zscalerone.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler is performing a service upgrade on Saturday at 6:00 AM PDT on April 18, 2026 (Saturday, April 18, 2026 , 01:00 PM UTC), and is expected to last up to 4 hours.During this maintenance period, the Zscaler Client Connector Portal will be in maintenance mode. As a result, access to policy management and reporting will not be available. Existing devices that are already enrolled will not be affected, but there may be intermittent failures in registering new devices. Rest assured, all logs w...
Helsinki I (HEL1) Datacenter Network Maintenance - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler will be performing hardware maintenance in the Helsinki I (HEL1) Datacenter.Maintenance window,Start: 2026-04-17 21:00 EESTEnd: 2026-04-18 01:00 EEST(i.e. 2026-04-17 18:00 - 22:00 UTC)During this maintenance, traffic will failover to redundant devices in the same datacenter, and we expect no service impact. Update - Fri, 17 Apr 2026 20:03:32 UTCThis activity has been completed. Please contact Zscaler Support if you have additional questions.
Stockholm III (STO3) Datacenter Network Maintenance - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, private.zscaler.com
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler will be performing hardware maintenance in the Stockholm III (STO3) Datacenter.Maintenance window,Start: 2026-04-17 20:00 CESTEnd: 2026-04-18 00:00 CEST(i.e. 2026-04-17 18:00 - 22:00 UTC)During this maintenance, traffic will failover to redundant devices in the same datacenter, and we expect no service impact. Update - Fri, 17 Apr 2026 20:05:32 UTCThis activity has been completed. Please contact Zscaler Support if you have additional questions.
Zscaler is currently investigating an issue causing computation delays. Latest risk scores and insights may be outdated or unavailable at this time. During this time, your dashboard may reflect historical data; however, your actual security posture and traffic protection are unaffected. We are currently validating a performance optimization and will restore real-time scoring. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Servi...
UI Node will stop supporting Public API Traffic - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler is announcing the official retirement of UI nodes for servicing Public API traffic. Currently, some Public API traffic lands on UI nodes instead of the designated Zscaler API (ZSAPI) nodes. To ensure optimal performance and alignment with our architectural standards, UI nodes will stop servicing Public API calls starting September 01, 2026. This follows the initial announcement of the ZSAPI framework transition made in April 2021 under the section Updates to Cloud Servi...
Urgent Maintenance - zscalerone.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on zscalerone.net cloud. This maintenance is scheduled for Friday at 01:00 AM Pacific Time on April 17, 2026 (Friday, April 17, 2026 08:00 AM UTC), and can take up to 4 hours to complete.During maintenance, which includes the control plane, the Admin Portal might be temporarily placed into read-only mode, making the following unavailable: configuration changes, new user provisioning, and existing user updat...
Administration UI and User Authentication Issues - zscalerthree.net
majorSource not attested
Last archived state: investigating
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investigating
Zscaler has detected an issue with the administration UI and user authentication on its zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause- The preliminary root cause of this issue is attributed to a fault in the control plane.Latest Update ...
New Delhi I (DEL1) Datacenter Network Maintenance - zscloud.net
majorSource not attested
Last archived state: investigating
View archived record details
investigating
Zscaler will be performing hardware maintenance in the New Delhi I (DEL1) Datacenter.Maintenance window,Start: 2026-04-17 19:30:00 ISTEnd: 2026-04-17 23:30 IST(i.e. 2026-04-17 14:00 - 18:00 UTC)During the maintenance, traffic will failover to redundant devices in the same datacenter. However, intermittent connections and connection reestablishment may be observed.[NOTE: EXTENDING MAINTENANCE AN ADDITIONAL TWO HOURS]Update - Fri, 17 Apr 2026 18:12:50 UTCThis activity has been completed. Please...
