Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
Zscaler has implemented preliminary mitigation measures to address the issue. The team is actively monitoring and evaluating the effectiveness of these measures.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue affecting audit log visibility in the admin portal. The underlying cause has been addressed and audit logs are now visible and accessible across all affected clouds.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue preventing a subset of administrators from logging into the Zscaler Admin Console. The issue was caused by a routing defect introduced in a recent build upgrade that caused IDP-based authentication requests to be misrouted to an incorrect region, resulting in a tenant lookup failure and 401 unauthorized error. The build has been successfully rolled back to the previous stable version, and admin console login has been confirmed restored.
Mexico City II Datacenter Issue - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler can confirm that the issue has been resolved without any intervention. Preliminary findings indicate that the issue was observed within the network provider’s infrastructure, and our monitoring has confirmed that the network is stable.
Risk360 Data Update and Risk Score Accuracy Issue - zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net, zscalerrisk.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved the issue causing interrupted ZPA-related data updates in Risk360. Affected connectors have been successfully reactivated and data updates have resumed across impacted accounts. A code-level fix addressing the underlying cause has been deployed to production. Risk360 data and risk scores are confirmed accurate and the issue is resolved.
Network Connectivity Degradation — Mexico City I and Mexico City II Data Centers - zscaler.net, zscalertwo.net, zscloud.net, zscalerthree.net
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the routing adjustments applied by Zscaler, service has been restored at the Mexico City I and Mexico City II data centers, and monitoring has confirmed continued stability. The incident is resolved. The routing adjustments remain in place while the third-party provider completes permanent repairs to the affected connectivity.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Zscaler has resolved an issue where a subset of customers across ZSNet and ZSCloud may have experienced disruption in Cloud NSS firewall log delivery to their configured SIEMs. The issue has been fully resolved and services are confirmed stable.
Provider resolved: . The notice publication date does not establish the outage start.
resolved
Following the actions previously taken by Zscaler, the incident has been resolved. Our systems remain fully operational, and we will continue to monitor the situation closely to ensure ongoing stability.
A fix has been verified and is planned for release in an upcoming production update, with more details to be shared as they become available.
Legacy Incident Archive
453 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Zscaler is aware of an issue affecting the National Vulnerability Database (NVD) Connector, resulting in failures during incremental synchronization of vulnerability data. Zscaler investigation has determined that the issue is caused by a service degradation affecting the National Vulnerability Database (NVD) REST API, which the connector relies upon to retrieve vulnerability information.Customer ImpactCustomers using the NVD Connector may experience:Failed incremental synchronization attempt...
ZTW Control Gateway Connection Degradation - zscaler.net
Source not attested
Last archived state: investigating
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investigating
Zscaler has detected and is investigating a service degradation affecting ZTW Control Gateway connectivity within the zscaler.net cloud. Customers using Zero Trust SD-WAN Devices (ZTW) devices, Cloud Connectors, and Branch Connectors may experience issues establishing new connections or reconnecting to the service. Previously established connections may continue to operate; however, connectivity behavior may vary depending on existing session and cache states.Zscaler teams are actively inve...
Upcoming Data Center Expansion in Zpa - private.zscaler.com
Source not attested
Last archived state: investigating
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investigating
As part of our regular expansion of capacity, we are adding additional ZPA Public Service Edge nodes to our existing data center in Seattle (SEA1) for Zpa cloud.These would be available anytime on or after June 25, 2026.RegionLocationNotesAMERICASSEATTLE Expansion of Existing DCThe IP addresses for the DC are part of the already published IP address range.Please update your firewall policy rules along with any upstream ACL(s) to allow the IP address ranges to avoid any service disruption.For...
ZDX Admin Portal – Reporting and Logging Delay - zdxcloud.net
minorSource not attested
Last archived state: resolved
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resolved
Zscaler has detected an issue with Reporting and Logging on its zdxcloud.net Cloud. Customers may experience gaps in ZDX telemetry data.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Tue, 23 Jun 2026 23:56:01 UTCZscaler has restored the affected service and co...
New Policy Issue - zscaler.net
partialSource not attested
Last archived state: investigating
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investigating
Zscaler is actively investigating a potential intermittent connectivity and performance issue affecting zscaler.net Cloud that may be impacting some customers. Our teams are currently assessing the scope and cause. We will provide an update as soon as more information becomes available.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and addition...
Scheduled Maintenance Extended - AMER Region - zscaler.net
minorSource not attested
Last archived state: resolved
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resolved
The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance of the AMER region's datacenters on zscaler.net cloud by 3 hours. During this extended maintenance window the ZIA Admin Portal, including policy management and reporting access, and new user authentication should be successful. As part of our standard maintenance process, all logs will be collected and available after maintenance has been completed.
Urgent Maintenance on Hyderabad I, Kolkata I, Mumbai VI, Mumbai VII, New Delhi I datacenters - zscalerthree.net
minorSource not attested
Last archived state: resolved
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resolved
The Zscaler Site Reliability Engineering team will be performing an urgent maintenance on the Hyderabad I, Kolkata I, Mumbai VI, Mumbai VII, New Delhi I datacenters on the zscalerthree.net cloud. This maintenance can take up to 3 hours to complete. We expect minimal to no impact to services during the maintenance window. All logs will be collected and available after maintenance is complete. Please contact Zscaler Support if you have additional questions.
Intermittent Traffic Related Issues - zscaler.net
partialSource not attested
Last archived state: investigating
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investigating
Zscaler has identified an intermittent issue affecting a small subset of service edges in the zscaler.net cloud and is actively investigating the matter. Customers may experience intermittent slowness, connection timeouts, or increased latency. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they b...
Scheduled Maintenance Extended - AMER Region - zscloud.net
minorSource not attested
Last archived state: resolved
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resolved
The Zscaler Site Reliability Engineering team will be extending the scheduled maintenance for AMER Region by two hours. As part of our standard maintenance process, all logs will be collected and available after maintenance has been completed. Please contact Zscaler Support if you have additional questions.
Cybersecurity Insight Report, Company Risk Score, and Patient Zero security alerts issue - zscaler.net, zscloud.net, zscalerthree.net
Source not attested
Last archived state: investigating
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investigating
Zscaler has detected an issue with the Cybersecurity Insight Report, Company Risk Score, and Patient Zero security alerts on the zscaler.net, zscloud.net, and zscalerthree.net Clouds.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Root Cause: A recent fix introduced an unintend...
