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2.7%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Disbursement - BPIDisbursement - GCASHDisbursement - PaymayaDisbursement - Other Philippines banks and E-Wallets
identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_SEC: above 50001
identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
Other banks and Ewallets: 1-50000
Disbursement - BPIDisbursement - GCASHDisbursement - PaymayaDisbursement - Other Philippines banks and E-Wallets
identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.
PH_BPI: 1-50000
PH_GCASH: 1-50000
PH_PAYMAYA: 1-50000
PH_UBP: All amount
Other banks and Ewallets: 1-50000
Disbursement - Other Philippines banks and E-WalletsRemittance Payouts
identified
Dear valued customers,
We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.
PH_GCASH: 1-50000
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Disbursement - BNIDisbursement - Other Indonesia banks and E-WalletsRemittance Payouts
identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
identified
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner.
BNI: 1-9999, above 100000001
identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: All amount
identified
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear Valued Customers,
We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Dear Valued Customers,
We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on LINKAJA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Disbursement - BNIDisbursement - Other Indonesia banks and E-WalletsRemittance Payouts
identified
Dear valued customers,
We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner.
BNI: above 250000001
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Dear Valued Customers,
We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end.
Impact:
- The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
Legacy Incident Archive
1,943 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Payouts Disruption in Indonesia
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-1000000000
identified
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 250000001-1000000000
VIRTUAL_ACCOUNT BJB Indonesia Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
BCA VA Sprint Disruption
majorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Valued Customers,
We have detected issues with BCA Virtual Account via Sprint services due to disruptions on our partner’s end.
Impact:
• Virtual account creation may experience disruptions
• Payments via virtual account may also be affected
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident until our partner provides further updates:
• Advise your payers to use alternative payment channels
We apologize for the inc...
EWALLET SHOPEEPAY Philippines Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Valued Customers,
We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on SHOPEEPAY
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Impact: callback latency is high within the last 15 minutes with latency up to 61.073s
- First triggered at: 2026-04-07 12:26:29+08:00
We are currently in the proc...
Payouts Disruption in Indonesia
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BNI: 5000-9999, 100000001-250000000
VIRTUAL_ACCOUNT VPB Vietnam Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Valued Customers,
We have detected issues with VIRTUAL_ACCOUNT VPB creation due to disruption on our partner's end.
Impact:
- New virtual accounts cannot be created
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels
Sorry for the inconvenience caused.
Sincerely,
Xendit customer service
EWALLET DANA Indonesia Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Valued Customers,
We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on DANA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Indonesia
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated as we lea...
DIRECT_DEBIT MAYBANK2U Malaysia Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Valued Customers,
We have detected issues with DIRECT_DEBIT MAYBANK2U payments due to disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments.
We are investigating and will keep this page updated as we hear news from our partner.
In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Customers may use other payment methods in the meantime.
- It is recommended to wait for the channel to stab...
Payouts Disruption in Indonesia
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear valued customers,
We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.
BCA: 1-4999, 250000001-1000000000
EWALLET PAYMAYA Philippines Disruption
minorSource not attested
Last archived state: resolved
View archived record details
identified
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.
Impact:
- We are seeing issues with completion of payments on PAYMAYA
- Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.
- Market: Philippines
- Impact: successful payment rate dropped below normal threshold
We are currently in the process of investigating and will keep this page updated a...
