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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue impacting Bookshelf Online.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service Disruption Impacting Bookshelf Online
minorSource not attested
Last archived state: resolved
View archived record details
Bookshelf Online
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue impacting Bookshelf Online.
Some Users may be having problems logging into their Bookshelf Accounts
minorSource not attested
Last archived state: resolved
View archived record details
Bookshelf Online
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Collect Session History Tracking
minorSource not attested
Last archived state: resolved
View archived record details
identified
Section history tracking will be temporarily unavailable for ~24 hours. Collect remains fully functional.
July 2026
Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service degradation. We are investigation.
TextbookX Intermittent Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and a fix is currently being implemented.
investigating
TextbookX is currently experiencing intermittent issues. The team is investigating.
June 2026
The VitalSource Store and Sampling platform is currently down. We are investigating.
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service degradation. We are investigation.
Verba Collect is experiencing issues.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
May 2026
Instructure Security Incident
Source not attested
Last archived state: resolved
View archived record details
monitoring
Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.
