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94.6%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Good news: Virtuagym is back online and most services are available again.
During the interruption, our team implemented the necessary patches for the PHP vulnerabilities that have affected websites and online services worldwide. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution.
Our system and your data have not been compromised. You and your members don’t need to take any further action.
A few features will stay offline a little longer:
Booking through the new schedule widgets, and bookings made by external systems directly in the new schedule. Booking classes through the Virtuagym apps works as normal.
The Goals feature is temporarily unavailable.
External integrations with the Lead module, such as lead forms on your website, are temporarily unavailable.
Our team is actively working on resolving these remaining issues and will restore each service individually as soon as the necessary security updates have been completed.
Everything else, including check-in, automated payment runs, the webshop, and class booking and cancellations, works as normal.
We’ll continue to monitor service performance closely and post updates here on our status page as each feature comes back.
Thank you for your patience and understanding.
Best regards,
The Virtuagym team
identified
Additional testing is complete, and we expect the service to be back online within the next 10 to 25 minutes:
00:10 – 00:25 CEST (Amsterdam), Thursday 22 October
23:10 – 23:25 BST (London), Wednesday 21 October
18:10 – 18:25 EDT (New York), Wednesday 21 October
09:10 – 09:25 AEDT (Sydney/Melbourne), Thursday 22 October
11:10 – 11:25 NZDT (Auckland), Thursday 22 October
We’ll post another update here as soon as the service is fully available.
identified
During our final round of testing, we found an issue that we want to resolve before bringing the service back online. This means we need a little more time for additional testing, and the service won’t be back within the time window we shared earlier.
The issue is not a new security risk. Our system and your data have not been compromised. We just want to be sure everything works as it should once we go live.
Our team remains fully focused on patching the vulnerabilities and restoring the service as soon as possible. We’ll keep you informed on our progress here.
We’re sorry for the inconvenience and thank you for your patience.
identified
Testing of the security updates has gone well. Based on where we are now, we expect the full service to be back online between:
22:00 – 22:30 CEST (Amsterdam)
21:00 – 21:30 BST (London)
16:00 – 16:30 EDT (New York)
07:00 – 07:30 AEDT (Sydney/Melbourne), Thursday 22 October
09:00 – 09:30 NZDT (Auckland), Thursday 22 October
We’re running a final round of tests now. These will confirm whether we can go ahead and bring the service back.
identified
Our team is making good progress on the updates for the PHP vulnerabilities. These are the vulnerabilities that led us, like many other companies, to pause our service as a precaution. We’re now in the first phase of testing, making sure the updates can be applied without significantly affecting the service.
Virtuagym and your data have not been compromised.
We’ll post another update here as soon as testing is complete.
identified
The global PHP development team has released an official patch for the vulnerability that led us, and many other companies, to take our system offline as a precaution. PHP is the widely used programming language that our platform is primarily built on.
The Virtuagym system and your data have not been compromised.
Our engineers are now investigating the patch and how to apply it to our platform.
We’re still committed to bringing the service back as soon as possible, and we’ll only do so once we’re confident the vulnerability has been fully resolved.
investigating
We are continuing to investigate this issue.
investigating
Dear customer,
As you may have seen in the news, a major security vulnerability has been discovered that affects a large share of websites and online services worldwide, including ours.
Your data's safety is our top priority. Like many other companies and organizations, including several Dutch government services, we have temporarily paused our service as a precaution while we apply the necessary security patches.
We want to reassure you that the Virtuagym software and services have not been compromised, and neither has your members' data. This pause is purely preventive.
What this means for you:
While the service is offline, you and your members won't be able to log in, book classes or use the app. We recommend:
Letting your members know about the temporary interruption.
Planning a manual alternative for check-ins and bookings, if needed
We know how important our platform is to your business, and getting it back up and running is our highest priority. We will only restart the service once these security patches are in place and we're confident your data is protected.
You can follow the latest updates here.
We'll also email you again as soon as the service is available.
We identified the issue and deployed a fix. The Appointment Schedule should now be working as expected again. We’ll continue to monitor the situation closely to make sure the issue does not occur again.
investigating
We’re currently experiencing an outage in the Appointment Schedule. Our team is investigating the issue and working to restore normal performance as soon as possible.
We are currently investigating a spike in web and api request errors.
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
SEPA file generation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We're currently investigating an issue that is preventing customers from downloading SEPA files. We expect to identify the reason and issue a fix as soon as possible. Apologies for the inconvenience that this is bringing.
June 2026
Android apps – Connectivity Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
Rollout of the updated Android app versions is progressing as planned. Additional apps are continuing to become available through the Google Play Store.
Affected users will need to update their app once the updated version becomes available. We will continue to provide updates as the rollout progresses.
identified
Updated versions of the Food and Coach Android apps are now available, and users who install the latest version can use the apps normally again. A number of Custom Mobile Apps (CMA) have also been updated and are operational. To restore functionality, affected users must update their app to the latest version available in the Google Play Store. The rollout for the remaining Android apps and CMA versions is still in progress.
identified
Our team has identified the cause and released a fix, which is currently being rolled out through updated app versions.
For our standard Android apps (Fitness, Food, Coach, and Touch), the update is currently being made available to users.
Custom Mobile Apps (CMA) are also affected. The rollout of updated CMA versions is currently in progress and remains our highest priority.
We will continue to provide updates on this page as more information becomes available.
We sincerely apologize for...
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue affecting all Android applications, including Fitness, Food, Coach, Touch, and Custom Mobile Apps (CMA). Due to a connectivity problem, users may be unable to log in, sync data, view schedules, or access other app features and services.
