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79.7%of 59 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Command is experiencing degraded performance for some customers
A fix has been implemented and we are monitoring the results.
investigating
We're aware of an issue affecting Command for some customers. Affected users may see Command load slowly or fail to load.
Legacy Incident Archive
43 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
User management page is taking a long time to show new users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some users are experiencing intermittent streaming issues in US–based organizations.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Degraded Performance for Guest in Government Solutions Command Organizations
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Guest in Government Solutions Command Organizations is experiencing degraded performance. We are currently investigating.
Camera performance degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Verkada is investigating instances of LPR results taking an excessively long time to populate, and archives failing to create.
Issues loading Command for some US-based Organizations
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Some devices are unable to upgrade firmware
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues with our over-the-air (OTA) firmware upgrade system. Your devices will still function normally while we resolve these issues.
A fix has been implemented and we are monitoring the results.
identified
We are working on mitigating the issue, we have restored camera firmware upgrade functionality.
investigating
We are continuing to investigate this issue.
investigating
We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.
Unable to prepare archives for download
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Verkada has implemented a fix and is monitoring results. Normal function for archives should be restored.
investigating
Verkada is investigating an issue preventing archives from being prepared for download.
Issues with uploading footage for Archives.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Some users are unable to perform AI searches in US-based organizations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
