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97.4%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Errors In Video Playback
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our third-party CDN partner has implemented a fix and is currently monitoring the results. We're continuing to watch video playback closely and will confirm once we see full resolution.
investigating
We are continuing to investigate this issue.
investigating
A third-party CDN partner is experiencing issues that are causing video playback errors. Some videos may not play as expected. We're in close communication with our CDN partner and will provide updates as we have them.
Partial CDN issue affecting page styling
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring the situation. If you're still seeing pages load without styling, try a hard refresh (Ctrl/Cmd + Shift + R) or clear your browser cache — this should resolve it immediately
investigating
We're investigating reports that some pages are loading without proper styling for a subset of visitors on certain customer websites. Our team is actively working to identify the root cause and resolve it, and we'll post updates here as we learn more
May 2026
Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
All services are back online and operating normally. We're continuing to monitor closely to ensure everything remains stable. We'll share a final update once we're confident the issue is fully resolved.
monitoring
Mobile and TV app APIs are coming back online. We're continuing to monitor as services fully recover. We'll share another update once everything is operating normally.
identified
Storefronts and the Admin Portal are now fully back online and running normally. Thanks for your patience while we worked through this. The APIs that power mobile and TV apps are still affected — that's our team's full focus right now. We'll update again as soon as those are restored.
identified
Good news: storefronts and the Admin Portal are recovering. We're now focused on bringing the APIs that power mobile and TV apps back online. We'll update again as soon as more is restored.
identified
Recovery is underway and performance is improving across our services. We're proceeding carefully to ensure stability as everything returns to normal. You may still see some degradation for a short while longer. We'll update as soon as full recovery is confirmed.
identified
The earlier fix did not hold and we're seeing degradation return. Engineering is investigating further. We'll update as soon as we have more.
identified
We've rolled out a fix and performance is returning to normal, while we improving the cache ratio. We're continuing to monitor closely to make sure everything stays stable. We'll share a final update once we're confident the issue is fully resolved.
identified
We've identified the cause of the slow page loads and errors affecting the storefront, admin portal, and APIs. Following an earlier database upgrade, a subset of queries are running significantly slower than expected. Our team is implementing a fix now. We'll share another update as soon as the fix is deployed and we begin monitoring recovery.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue causing degraded performance in Communities. We'll post updates as soon as they are available. Thank you for your patience.
Degraded Performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved and we are monitoring for any further errors. Thank you for your patience.
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue following a scheduled maintenance. Some functionality may be degraded while we work on a fix. We'll post updates as soon as they are available. Thank you for your patience.
Degraded performance — Admin and Storefronts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we're currently seeing full restoration of services across admin dashboards and storefronts. Our team will continue to monitor closely to ensure stability.
identified
Our engineering team has identified the cause of the slowness and intermittent errors affecting admin dashboards and storefronts, and is actively implementing a resolution.
investigating
We're seeing reports of intermittent errors and slower-than-usual load times affecting admin dashboards and storefronts. Our team is currently investigating.
